You will find detailed instructions on how to cancel your ExpressVPN subscription and secure a refund below. Cancelling your ExpressVPN subscription is straightforward and can be done in a few clicks in the ExpressVPN account portal (portal.expressvpn.com). The portal is available in English only, and the steps below were verified in September 2026. ExpressVPN provides a full refund if you cancel within 30 days of your subscription start date.
- Log in to your ExpressVPN account at portal.expressvpn.com (browser only)
- Open “My Subscription” and click “Cancel subscription”
- Choose a reason and click “Continue to Cancel” (also on the retention-offer screen)
- Confirm that “Automatic renewal” now shows OFF
- Log in to your ExpressVPN account
- Go to “Account & Billing” and click “View Payments”
- Click “Request refund” next to your payment (shown within the first 30 days only), then “Proceed with Refund” and submit
- After 30 days or if the button is missing: click the payment date → “Contact Support”
This article outlines the steps for cancelling your ExpressVPN subscription along with important considerations to keep in mind. Please review it carefully before subscribing to ExpressVPN. With easy cancellation and refund processes, you can subscribe with confidence.
Explanation of Cancel Subscription and Request a Refund
We will explain “Cancel Subscription” and “Request a Refund.”
- Cancel Subscription: This method allows you to prevent your subscription from automatically renewing at the end of your current billing cycle. By disabling automatic renewal, you can avoid being charged for subsequent months. For example, if you have signed up for a 1-month plan and follow the procedure to turn off automatic renewal, you will not be billed for the second month and onwards. You can easily disable automatic renewal at any time through ExpressVPN’s website.
- Request a Refund: If you are not entirely satisfied with ExpressVPN, you have the option to request a refund within 30 days of your initial purchase. Within the first 30 days you can request the refund yourself from the account portal: the “Request refund” button appears next to the payment under Account & Billing → Payment history. After 30 days the button is no longer shown, and you would need to contact support instead. Note that simply turning off automatic renewal does not trigger a refund.
How to Cancel ExpressVPN Subscription
This step-by-step guide will walk you through the process of cancel, helping you avoid any unexpected charges in the future. To ensure a hassle-free cancellation experience, it is recommended to turn off automatic renewal even if you plan to request a refund right away.
- Log in to your ExpressVPN account (portal.expressvpn.com)
- Open “My Subscription” and click “Cancel subscription”
- Choose a reason and click “Continue to Cancel” (twice: after the survey and on the retention-offer screen)
- Confirm that “Automatic renewal” now shows OFF
Before proceeding with the cancellation process, it’s crucial to keep the following points in mind:
- No Refund for Automatic Renewal Suspension: Disabling automatic renewal is solely a procedure to prevent future automatic billing at the time of renewal. It’s important to note that turning off automatic renewal does not automatically entitle you to a refund. To be eligible for a refund, you need to request it separately, following the appropriate refund process.
- Procedure via a Browser: It’s not possible to turn off automatic renewal directly through the ExpressVPN app. Regardless of whether you are using a PC or a mobile phone, you will need to log in to your ExpressVPN account via a browser to access the necessary settings and disable automatic renewal.
- Service Availability until Contract Expiry: If you choose to turn off automatic renewal, you will still be able to use the VPN service until the end of your current contract period. For instance, if you have signed up for a 12-month plan and decide to disable auto-renewal after 6 months, you will have access to the service until the remaining 6 months of your contract expire.
STEP1. Log in to Your ExpressVPN Account
Open portal.expressvpn.com in a browser and sign in with your registered email address and password. The cancellation options are not available inside the ExpressVPN apps.
STEP2. Open “My Subscription” and Click “Cancel subscription”
In the left-hand menu, click “My Subscription“. Your current plan is shown together with “Automatic renewal: ON“. Click “Cancel subscription” just below it.
STEP3. Choose a Reason and Click “Continue to Cancel”
A short survey asks why you are cancelling. Pick any option (for example “I’d prefer not to say”); the “Continue to Cancel” button becomes active once a reason is selected.
STEP4. Decline the Retention Offer and Confirm
ExpressVPN then shows a retention offer such as “Don’t cancel! Stay and get 3 extra FREE months”. If you want to cancel, click “Continue to Cancel” again. Clicking “Claim 3 FREE Months” keeps automatic renewal ON and extends your term instead.
Follow the remaining prompts. When “Automatic renewal” on the My Subscription page shows “OFF“, your cancellation is complete. You can keep using the VPN until the end of the period you have already paid for.
How to Request a Refund from ExpressVPN
ExpressVPN offers a full refund if you cancel within 30 days of your initial purchase.
- Log in to your ExpressVPN account (portal.expressvpn.com)
- Go to “Account & Billing” and click “View Payments”
- Click “Request refund” next to your payment, then “Proceed with Refund”, choose a reason and submit
- If the button is not shown (after 30 days): click the payment date → “Contact Support”, or use live chat
Before initiating the refund process, there are a couple of important points to consider:
- First-time users only: The 30-day money-back guarantee applies to your first purchase. Users who have previously received a refund are not eligible (official policy).
- No Refund from the Apple Store: If you have purchased your ExpressVPN subscription from the Apple Store, it’s important to note that you cannot receive a refund by directly contacting ExpressVPN. Instead, you will need to reach out to Apple Store Support to inquire about their refund policies and procedures regarding App Store purchases.
- Procedure via a Browser: Similar to disabling auto-renewal, the refund process cannot be completed through the ExpressVPN application. To request a refund, please log in to your ExpressVPN account using a computer or smartphone browser.
STEP1. Log in to Your ExpressVPN Account
Open portal.expressvpn.com in a browser and sign in. Refunds cannot be requested from inside the apps.
STEP2. Open “Account & Billing” and Click “View Payments”
Click the profile icon in the top-right corner and select “Account & Billing“. Under the BILLING section you will find “Payment history”. Click “View Payments“.
STEP3. Click “Request refund” and Submit
Your payments are listed by date. For a payment made within the last 30 days, a “Request refund” button is shown next to it. Click it, select “Proceed with Refund“, choose a reason and submit. You will receive an email once the refund has been processed.
If “Request refund” Is Not Shown (After 30 Days): Contact Support
Once 30 days have passed, clicking the payment date only offers “Download Invoice” and “Contact Support“. Refunds outside the guarantee period are at ExpressVPN’s discretion, so explain your situation to support.
You can also open the 24/7 live chat (“Need help? Chat with us!” in the lower-right corner of the portal) and ask for a refund there. This is also the fallback if you are within 30 days but the button does not appear.
Once connected with a live chat agent, kindly inform them that you would like to cancel your subscription and request a refund.
For example, you can start the chat with a message like, “Hello, I would like to request a refund.” The live chat agent will likely inquire about the reason for cancellation. You can respond by stating, “I have no complaints about the service itself, but I no longer need a VPN.” It’s important to provide an honest and concise reason for cancellation.
Depending on your specific situation, if you mention issues related to video streaming services or slow speeds, the support team member may ask for additional details about the environment or circumstances in which you experienced these issues.
The support team member will inform you that it may take 5-7 business days to process the refund. Keep an eye on your email, as you will receive an automated email notification once the refund process is complete. Make sure to check your refund status and confirmation in the email.
Benefits of Using a VPN
Before proceeding with canceling your subscription, it’s important to consider the benefits and advantages of using a VPN. If there are any benefits that you may not be aware of, it is recommended to utilize them fully before canceling your subscription.
- Protect Your privacy: Safely use free public Wi-Fi networks
- Stay Connected Abroad: Access internet services as if you’re at home
- Unblock Global Content: Enjoy websites unavailable in your country
- Save Big on Subscriptions: Score lower prices on YouTube Premium, Netflix, Spotify, and more
Explore more detailed>> Pros and Cons of Using a VPN for Personal Use
Alternative VPN Services
After canceling your ExpressVPN subscription, it is advisable to explore alternative VPN options that can meet your needs. Here are two VPN services that we recommend:
- NordVPN: The Ultimate Balance of Price and Internet Speed
- CyberGhost: Fast Netflix Streaming, 45-Day Satisfaction Guarantee
NordVPN: Recommended for Those Seeking Affordable Pricing
| Prices (Basic plan) | 1-Month: $14.99 12 Months: $5.49/month 2 Years + 3 Months: $3.49/month (as of July 2026) |
| No-log-policy and kill switch | Yes |
| Countries and servers | 149/9,374 |
| Money-back Guarantee | 30 days |
| 24/7 customer support | Yes |
| Maximum devices supported | 10 |
| Headquarter | Republic of Panama |
NordVPN has established itself as a leading VPN service, offering an excellent balance of price, internet speed, server coverage, and global reach. With its extensive server network and advanced security features, NordVPN has gained the largest market share worldwide and consistently receives positive reviews from industry experts.
When comparing prices between ExpressVPN and NordVPN, here’s a breakdown:
| ExpressVPN | NordVPN |
| 1-Month: $14.99 12 Months + 3: $3.99/month 2 Years + 4 Months: $2.99/month (Basic plan, as of September 2026) | 1-Month: $14.99 12 Months: $5.49/month 2 Years + 3 Months: $3.49/month (Basic plan, as of July 2026) |
- 12-Month Plan: ExpressVPN is currently the cheaper of the two at $3.99/month against NordVPN’s $5.49/month, and its plan adds 3 free months. This reflects the ExpressVPN campaign running to 23 September 2026.
- 24-Month Plan: The longest plans are close: ExpressVPN is $2.99/month (plus 4 free months) against NordVPN’s $3.49/month (plus 3 free months). Once the ExpressVPN campaign ends, NordVPN’s long-term pricing advantage is likely to return.
- Want to balance price and internet speed
- Want to use the VPN with the highest market popularity
\30-day Money-Back Guarantee/
CyberGhost: Recommended for Streaming Enthusiasts
| Prices | 1-Month: $12.99 6-Months: $6.99/month 2 Years + 2 Months: $1.59/month (as of July 2026) |
| No-log-policy and kill switch | Yes |
| Countries and servers | 91/9,500+ |
| Money-back Guarantee | 1-Month: 14 days 6-Month/24-Month: 45 days |
| 24/7 customer support | Yes |
| Maximum devices supported | 7 |
| Headquarter | Romania |
CyberGhost is a powerful VPN service that excels at unblocking websites, making it an ideal choice for those who prioritize streaming. With its streaming-optimized servers dedicated to platforms like Netflix, you can enjoy ultra-fast speeds and uninterrupted streaming without buffering issues. CyberGhost boasts an extensive network of 9,200 servers across 91 countries, providing ample options for accessing Netflix content in various regions.
- Want to expand your Netflix experience across borders
- Seeking an ample trial period
\45-day Money-Back Guarantee /
Conclusion
- When it comes to canceling your ExpressVPN subscription, there are two methods that disabling automatic renewal and requesting a refund.
- Both of these can be accomplished within a few minutes.
- After canceling your ExpressVPN subscription, it is important to consider alternative VPN options that can cater to your specific needs.
- NordVPN: Recommended for those who want to balance price and internet speed
- CyberGhost: Recommended for those who want to effectively unblock streaming contents